Refund policy

Thank you for shopping with GREENNEST TECHNOLOGY LLC. We take pride in the quality of our home goods and want you to be completely satisfied with your purchase. Please review our policy below regarding returns, refunds, and exchanges.

1. 14-Day Return Window (Standard Returns)

  • Timeframe: You have 14 calendar days from the date of package delivery (according to carrier tracking) to request a return.

  • Condition: To be eligible for a return, item(s) must be:

    • Unused, undamaged, and unassembled.

    • In the original packaging with all tags, parts, and hardware included.

    • Accompanied by proof of purchase (such as your order confirmation number).

2. How Returns Work & Return Shipping

  1. Initiate a Return: Contact our support team at support@greennestofficial.com with your Order Number and the reason for your return.

  2. Receive Return Authorization: Once approved, our team will provide you with the address of our designated return warehouse and detailed packing instructions.

  3. Ship the Item Back:

    • Return Shipping Fees: For standard returns (e.g., buyer’s remorse, wrong fit, changed mind), the customer is responsible for all return shipping costs.

    • Tracking Recommendation: Because home decor and furniture can be damaged during transit, we strongly recommend using a trackable shipping service (e.g., UPS, FedEx, or USPS) and purchasing shipping insurance. We are not responsible for returned items that are lost or damaged in transit.

  4. Full Refund: Once your return is received at our designated warehouse and inspected to confirm it meets our return criteria, a full refund of the purchase price will be issued to your original payment method.

3. Exclusions & Late Returns

  • After 14 Days: Requests made after 14 days from delivery without an inherent product defect or quality issue will not be accepted for return or refund.

  • Final Sale / Custom Items: Custom-made goods, clearance items marked "Final Sale," or gift cards are not eligible for returns unless defective.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will fix it right away at no cost to you.

  • Please inspect your order upon arrival and contact us at support@greennestofficial.com within 48 hours of delivery.

  • Include your order number and clear photos/videos showing the damage or issue.

  • Upon verification, we will provide a prepaid return label (if required) and issue a full refund or send a replacement free of charge.

5. Refund Processing Time

Once your return is inspected and approved at our warehouse:

  • Refunds are processed within 3–5 business days.

  • Depending on your bank or credit card provider, it may take an additional 5–10 business days for the credit to officially post to your statement.

Contact Us

For any questions regarding our return policy, feel free to reach out to our customer service team:

  • Email: support@greennestofficial.com